Return & Refund Policy – Double You Studios

At Double You Studios, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this policy explains how returns, refunds, and exchanges are handled.

1. Return Period

Customers have the right to cancel eligible online purchases within 14 days of receiving their order under applicable UK consumer law. After notifying us, customers generally have a further 14 days to send the goods back.
Please contact our customer support team before returning any item so we can provide the appropriate instructions.

2. Return Conditions

To help us process your return, please ensure that:

  • Items are unworn, unused, and unwashed.

  • Products are returned in their original condition.

  • Original tags and packaging are included where possible.

  • Items are free from stains, damage, or signs of use beyond what is necessary to inspect them.
    These conditions do not affect your statutory rights if a product is faulty or not as described.

3. How to Request a Return

To start a return, contact us at [email protected] with the following information:

  • Full name

  • Order number

  • Item you wish to return

  • Reason for the return

  • Photographs if the product is damaged or incorrect
    Our team will review your request and provide the next steps.

4. Refund Policy

Once your returned item has been received and inspected, we will process any approved refund in accordance with applicable consumer law.
Refunds will normally be issued using the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.
For eligible cancellation returns, refunds generally include the standard outbound delivery cost. Additional costs for premium delivery services may not be refundable.

5. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us as soon as possible. Include your order number and clear photographs of the issue.
We will review the matter and explain the available options in accordance with your consumer rights. Depending on the circumstances, you may be entitled to a repair, replacement, or refund.

6. Exchanges

If you would like a different size or another product, please contact our customer support team. Exchanges depend on stock availability and approval. If an exchange is unavailable, we will explain the alternatives.

7. Return Shipping Costs

For change-of-mind returns, customers may be responsible for the direct cost of returning an item if they were informed of this requirement before purchase.
If an item is faulty, damaged, or incorrectly supplied, please contact us before arranging the return. Your statutory rights regarding return costs will apply.

8. Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by law, including:

  • Personalised or custom-made products.

  • Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

  • Products that have been damaged or altered through misuse.
    This section does not limit any rights you may have regarding faulty or misdescribed goods.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will try to stop it. If it has already been shipped, you may need to follow the normal cancellation and return process.

10. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact our team:
Email: [email protected]
Website: https://doubleyoustudiosclothing.uk/
We appreciate your understanding and thank you for shopping with Double You Studios.

11. Policy Updates

Double You Studios may update this policy when necessary. Any changes will be published on this page. Customers should review the latest version before making a purchase.